PLEASE INCLUDE A COVER LETTER – Either copy and paste into the “Notes” section of the application OR as the first page of your resume.
The YWCA of Rochester and Monroe County has been a beacon of help and hope for local women and families since 1883. Today, our programs focus on providing support for pregnant and parenting teens and their babies; offering a continuum of housing for women and families in need; and promoting racial justice throughout our community.
The Case Manager – Emergency Housing provides case management to women and families in Emergency Housing.
Provide case management services and case coordination to Emergency Housing residents.
Conduct initial orientation and exit interviews, and provide assistance with shelter, basic needs information and referrals to women needing short/long term housing.
Assist women in developing/identifying/evaluating and revising a service plan, milestones and short and long-term goals.
Maintain and distribute supply of bus tokens, food, personal hygiene items and keys.
Communicate and case conference regularly with supervising case manager and team. Link residents to appropriate services and activities within and outside the YWCA, including employment and training services, legal assistance, substance abuse programs, housing, mental health and other appropriate services. Serve as liaison between YWCA and other social agencies and community resources.
Maintain accurate up-to-date electronic records, reports and billings. Monitor and follow up on residents' progress towards meeting goals.
Facilitate weekly Life Skills Workshops and resident meetings.
Demonstrates understanding of and sensitivity to cultural differences.
Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
Perform other duties as
Builds Strong Client Relationships
Builds Collaborative Networks
Listening/Understanding & Responding
Concern for Order & Quality
Manages Oneself & Practices Wellness
Bachelor's Degree in Social Work, Psychology or Human Services; or Associate’s Degree with equivalent experience.
Two (2) years experience in crisis intervention counseling.
Knowledge of community services.
Bilingual in Spanish preferred.
Must possess a valid
NYSDL and have access to a vehicle.
Usual social services office working conditions prevail. Must be available to work 37.5 hours per week and the work hours may include evenings or weekends.
“I knew I had to make a change.”
These words led Amy, pictured above on the left with YWCA counselor Viola, on the path to recovery two years ago. Today, she is a resident in the Steppingstone Supportive Living program.
But recovery isn’t easy. Of the many challenges, Amy says, “I call it ‘bumping my head.’ Sometimes I had to do that, to feel the repercussions of my actions, in order to learn.”