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Emergency Housing

Home > Housing > Emergency Housing

More than Shelter...Support

On any given night, over 800 individuals in Monroe County do not have their own bed to sleep in. Increasingly, many are women with children.

Each year, the YWCA’s Emergency Housing program serves over 600 women and children in crisis. 

The goals of the program are to help homeless women and families find appropriate housing and improve financial stability.  The goal of the trauma informed program is designed to build on each woman’s individual strengths. Special emphasis is placed on building the support networks necessary to achieve stability and avoid future homelessness.

Program Details:

  • Individual rooms or apartments offer privacy during a time of crisis and change; each resident has access to a common kitchen, lounge, and children's playroom

  • Women and families entering the program receives an individualized assessment and meets with a case manager to create a personalized goal plan to find appropriate housing

  • On-site health screenings and mental health assessments are offered in partnership with local healthcare providers

  • Experienced, trained staff help women overcome the effects of domestic violence and other trauma
  • Drop-in childcare is available each week as participants search for housing, attend skill building classes, and keep other appointments

  • Eligible clients receive up to one year of follow-up support services in the community to ensure success in maintaining housing stability

  • Open to women over the age of 18 who are currently homeless and all custodial children

  • For more information on the YWCA’s Emergency Housing program, please call (585) 368-2292.


    Everyone's Situation is Different

    Shantel and Jamani have moved four times in the last year due to a foreclosed family home and strained relationships. With nowhere else to turn, Shantel and her daughter arrived at the YWCA.

    At the YWCA, Shantel worked with staff to find long-term housing in a safe neighborhood and signed up for a GED course. She moved into her own apartment earlier this year.

    To other women who are faced with homelessness, she says:

    “Keep trying, don’t give up. It’s hard. Everybody’s situation is different.”

    Learn More »

    More Information

    The YWCA provides over 40,000 days and nights of safety and comfort to homeless women and children in times of crisis.

    You can give a homeless mom like Shantel the security of knowing her child has a safe place to stay while she makes the transition to affordable long-term housing.